NeighborhoodScout® Privacy Policy

At Location Inc. Group Corporation (“Location Inc.”), we are committed to respecting your privacy and take steps to do so. We use the information we collect to process orders and to provide a more useful and personalized experience on our NeighborhoodScout® site, our other sites, products, and services, and the sites, products, and services of our partners, affiliates, associates, and/or other contracting parties (“Associates”). Please read on for more details about our privacy policy. Please note that this policy applies to, but our other sites, products, and services may have additional and/or different terms and conditions.

What information do we collect? How do we use it?

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When you enroll in a paid membership (“Subscribe”) to (the “Site”), we require your full name, billing address, electronic mail address, credit card number, credit card expiration date, and potentially additional information. Distinct from Subscribing to the Site, if you request, enroll in, register for, or otherwise express interest in information, services, and/or products offered on the Site or by our Associates (“Register”), you may be required to supply certain identifying and other information (e.g., name, password, email address, home address, locations of interest). Information provided to us allows us and our Associates to offer and deliver personalized information, products, and services to you and others, including, without limitation, new features, products, or information available on the Site, or other sources based upon the information you provide.

You may be asked to complete surveys and other information requests while on the Site. These surveys and information requests help us to better understand how you and other users are using the Site, and help us to develop better products and services for you and others. These surveys and information requests may be administered by Location Inc. or by a third party.

If you Subscribe or Register, you may receive periodic communications (including electronic mail) from the Site, Location Inc., and/or our Associates that include special offers, promotions, information, and/or services related to the Site, your Subscription and/or Registration, features of the Site and how to use them, property buying, property ownership, property rental, real estate investment, moving, and/or other issues, articles of interest related to NeighborhoodScout, information, and processes. Should you choose to "opt-out" of receiving particular electronic mail or other communications, you will no longer receive such communications. To unsubscribe from any of our communications or if you have any questions about our products or services, please request to be removed here (contact us).

We also track user traffic patterns, subscriber information, subscription terms, and other information to identify ways in which we can improve the Site and make it easier and better to use. We do not track what individual users read.

How do we protect customer information?

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When you Subscribe or Register for, or place an order with, the Site, we offer the use of a secure server. All information you enter is encrypted via a secure sockets layer (SSL) before it is sent over the internet to secure servers. Furthermore, all of the customer data we collect is protected against unauthorized access. However, no information that is transmitted over, or accessible through, the internet can be guaranteed to be 100% secure. While Location Inc. utilizes systems to protect personal information, Location Inc. cannot guaranty that personal information will be completely secure from misappropriation due to inappropriate or unlawful activities, or due to the failure of computer hardware, computer software, or other equipment or systems. If you have questions about security on our Site, please contact us.

What about Cookies?

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"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Cookies enable us to provide customized and convenient features to you on your initial and subsequent visits to the Site. Our cookies do not contain any personally identifying information. Most web browsers automatically accept cookies. If you have set your browser to refuse cookies, you will not be able to access and use some or all of the Site.

Location Inc. uses a reputable third party(ies), such as Google Analytics, to collect and accumulate other anonymous data that helps us understand and analyze our visitors’ internet experience. For example, we may accumulate visitor data relating to referring domains, the type of browsers used, operating system software (e.g., Windows XP vs. 7), screen resolutions, color capabilities, plug-ins, etc. We may also record the number of visits, paths taken and time spent on our Site, its pages, and other sites and pages, mouse clicks, mouse movements, scrolling activity, as well as text you type in the Site. This information may be stored in a cookie on your computer's hard drive. However, none of this information is personally identifiable and we only share this information in the aggregate, reflecting overall website or internet usage trends.

Will we disclose information we collect to outside parties?

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Location Inc. does not sell, trade, rent, or otherwise transfer your personal information to others, except as outlined in this Privacy Policy and/or on the Site. We reserve the right to disclose certain of your personally identifiable information per our Customer References policy, and as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us and/or concerning our Site. We may disclose any information collected from the Site in connection with any user's violation of posted terms of use for the Site or other agreements with Location Inc., to protect the property of Location Inc. or its affiliates, or to protect the safety of employees or representatives of Location Inc. or its affiliates, other users of the Site, or members of the public. Location Inc. also reserves the right to disclose and/or transfer personal information to a buyer or transferee of all or a portion of Location Inc.’s assets.

When you Subscribe or Register, you expressly consent to Location, Inc. using: (a) your individual name, (b) the formal or fictitious name of the company, corporation, business, partnership, firm, agency, group, and/or entity on whose behalf you Subscribed or Registered, and/or (c) any testimonial, statement, endorsement, recommendation, and/or comment you submit concerning Location, Inc. or its services, including NeighborhoodScout, for Location, Inc.’s advertisement, marketing, promotional, and/or endorsement purposes, including the fact that you and/or the entity with whom you are affiliated uses Location, Inc.’s services (collectively, “Customer References”).  If you have any questions about Location, Inc.’s Customer References policy, please contact us.

We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers, or other third parties for research, sales, and/or other purposes, such as improving our services. We do not, without the customer's permission, share information about specific individuals with third parties, except as outlined in this privacy policy and/or on the Site.

Location Inc. uses an outside credit card processing company to bill you for services. We do not authorize this credit card processing company to retain, share, store or use personally identifiable information for any secondary purposes.

The Site may contain links to other websites. Location Inc. is not responsible for the privacy practices or the content of these websites and Location Inc. makes no representation or warranty as to the security or privacy practices of third parties and service providers. For more information regarding the privacy policies of third parties and service providers, please refer to their respective websites. In addition, Location Inc. may contract with other businesses and organizations across the internet. In many cases, you may access the Site through a link at one of our Associate’s websites. By entering the Site through and/or to other parties’ websites, you signify your understanding that Location Inc. is not responsible for the privacy practices or the content of websites other than the Site. Further, it is also possible that by entering through and/or to another party’s website and using the Site, you may be allowing other parties to view and retain information you provide. If you are concerned about entering through and/or to another party’s website, you can enter the Site directly at and not connect to other websites while using the Site.

How do we allow customers to update or change their personal information?

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You may update or change your personal information pertaining to you or your account by contacting Location Inc. and/or the Site (contact us). To request to be removed from our emailing list or any of our communications, please contact us here (contact us).


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If a subscriber elects to use our service for informing a friend about our Site, we ask them for the friend's name and electronic mail address. Location Inc. will automatically send the friend an electronic mail inviting them to visit the Site. The information is used for the sole purpose of sending electronic mail. Location Inc. does not share this information.

Privacy Policy Updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. If we decide to change our privacy policy, we will post those changes to this privacy statement on

Contact Information

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If you have any questions or suggestions regarding our privacy policy, please contact us via electronic mail or by submitting a question in writing to us at:

Consumer Affairs
Location Inc.
86 Shrewsbury Street
Worcester, Massachusetts 01604

Please include your name, mailing address, electronic mail address and property address along with your inquiry.

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By using this Site, any subscription concerning this Site, and/or any related website, information, products, and services, you signify your assent to this Privacy Policy or any other applicable privacy policy. If you do not agree with the terms of this policy, please do not use our Site.

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